Refund policy

Returns are accepted if items are unsuitable and are returned to us within 14 days.

The cost of the return is the customers responsibility.

The returned item must be in the original packaging, original condition, with labels, unsoiled and unused.

Please package the item carefully to prevent it being damaged in transit and ensure your name and address are included in the packaging.

Returns made after 14 days or soiled goods will not be eligible for refund or exchange. 

We advise you to use a tracked and insured service to return goods we are unable to compensate for goods lost or damaged in transit . Our return address is :

Rimell Saddlers Ltd, 223 Kempshott Lane, Basingstoke, Hampshire, RG22 5NB.